FAQ

Luty 27, 2017

I. General Questions

1. How much will it cost my company? How does pricing work?

Each of our applications has its own price – reflecting its complexity and its role in our business suite model. We offer applications mostly in „monthly pay per user” model, but we have few options for one time purchase as well.

2. How does a user license work?

Every user that uses an app needs a user license. It allows to access an app and use its features like submitting a leave request form.

3. How to manage user licenses?

To manage user licenses, assign users to licenses, buy more licenses or recover licenses. You can use these options in your Office365 Admin > SharePoint > Apps > Manage Licenses.

4. How many app instances can I have?

As many as you wish. When you download a trial version or buy this app you can add it to every site you have.

5. Can I migrate this app to a different Office365 domain?

Yes, you can! Licenses are connected to a Microsoft account that is used to purchase apps. On a new Office365 domain go to Office365 Admin > SharePoint > Apps > Manage Licenses and use the recover license option to get your license to another Office365 domain.

6. What are the benefits of purchasing an app from the Office Marketplace?

• All feature upgrades are free.
• Users have influence on feature upgrades, we provide new upgrades upon requests from users.
• We provide support for our users and support for administrators in configuring this app.

7. What if I want specific features in an app, like reports and my company logo on it?

We understand that many companies wish to have specific functionalities and because of that we also offer individual installations that are not connected to the Apps Store, then you can order to customize app looks or new functionalities that are specific for your company like reports, additional views, new mail notification, etc.

• Pricing for this type of installation is different, let us know what changes you would like to make in this app and what changes you plan to make – we will let you know about pricing.
• You can have unlimited number of users, this type of installation will not use licenses like those from App Store.
• Installation is not connected to App Store.
• You will get ordered features much faster than from App Store.

8. How far the customization of the application can go?
We provide new features upon request from users (and trial users). So the extent of the modifications is entirely up to the customer will and our capabilities.

9. Where should I install this app?

It is recommended by Microsoft to install the application on a new site collection on the root site. Please check the link

10. I think the price is too high, can we negotiate?

Yes, but due to limitations of the Office Marketplace we can offer only installation that is not connected to the Office Marketplace. This type of installation will not use the user licensing model so you can have as many users using this app as you wish.

11. What languages are being supported by your apps?

Language support depends on the application – i.e. TimeOff Pro supports languages like: polski, English, Nederlands, français, Deutsch, español, čeština. While TimeLog is provided in English only. Each application by default is provided in English language version.

12. What if I need a translation to another language?

Contact us and let us know what language you need it to be translated to and for how many users – delivery time and pricing will be negotiated individually.

13. I have another question/feature idea/I want to report a bug

You can easily contact us here to let us help you, thanks!

14. On what SharePoint 2013 version can I add this app?

The app can be added to Office 365 all plans and to SharePoint 2013 Server (on premise).

15. I have SharePoint 2013 Foundation, why can’t I add this app?

The app sends e-mail notification using SharePoint Workflow 2013 system and this system is not available on SharePoint Foundation version. If you want to have this app on your Foundation version then we can offer you individual installation. We will modify the app so it will have full functionality and e-mail notifications. This type of installation will not be connected to the App Store. If you are interested in having TimeOFF Pro on your SharePoint Foundation then

16. How to update the application?

Step 1
Navigate to the site where you added our app.

Step 2
Navigate to ‚SITE CONTENTS’ on this site.

Step 3
Expand app menu by clicking the ‚…’ element. You will see an app summary box.

Step 4
Click the ‚ABOUT’ link. You will be redirected to the app information page where you will see the following message ‚There is a new version of this app. Get it now.’, information about the updated app version and button named ‚GET IT’.

Step 5
Click the ‚GET IT’ button and wait for the update to be applied. It will take approximately 1-3 minutes to apply the update, during this process the app is in read-only mode.

17. I like this product but I need some changes in it and extra features.

For the selected products we can design a customized features. Applications that can be customized in this way are: TimeOFF Enterprise, Auctions Pro, TimeLog.

Pricing will be set individually, depending on amount of work needed to develop said features.

For more information, please sent a shortened description of your desired feature to sales@fild.net, and our consultant will lead you from that point.

17. I have paid for the app but I can’t download it?

Step 1
Login to Office 365 administrator panel as a global administrator.

Step 2
Navigate to Support option.

Step 3
Click the add button ( + ).

Step 4
Choose category of issue. For SharePoint based applications We recommend choosing „Sites and document sharing ”

Step 5
Describe your issue using provided fields. If the proposed suggestion are inadequate to Your needs, please choose „Yes, continue” button to proceed with service request.

Step 6
Provide contact information such as e-mail adress and telephone number, and press „Submit request”.

That’s it! After sending request Microsoft consultant will contact you on phone or e-mail. Consultant will arrange live meeting and will ask you to replicate this issue and in the background will gather logs for operation.

18. I have SharePoint 2013 Server (on premise) and I got “Sorry, this app is not supported on your server”?

The app uses a new workflow 2013 system for e-mail notifications so it is required that your on premise SharePoint has installed and configured Workflow Manager Service for SharePoint 2013.

For details how to setup new workflow system on your SharePoint follow this Microsoft article.

If you are still getting this message then follow the instructions below:

Step 1
Using SharePoint Designer create two new workflows using specific workflow system on the site where you added your app, first using „Workflow 2010” and then using „Workflow 2013”.
Define workflow actions that will be sending e-mails.
Publish and test those workflows.
If the first workflow (2010 system) is not working then there is something wrong with standard workflow settings (possibly: SharePoint Time Service, Time Jobs).
If the second workflow (2013 system) is not working then there is something wrong with the Workflow Manager configuration.

Step 2
Please ensure that all installation and configuration steps were completed and verified, follow Microsoft article.

Step 3
Please navigate to SharePoint Central Administration to the Services option on the Server and ensure that a service called User Profile Synchronization Service is started. User Profile Service should have status Started – not Stopped or Starting, and should be fully provisioned – you can check this in User Profile Service management panel.

Step 4
Ensure that windows services „Forefront Identity Manager Service” and „Forefront Identity Manager Synchronization Service” are running and there are no issues with those services in Event viewer, also ensure that those services are launched from the correct domain accounts. Check this on all web front-end servers that are part of your SharePoint farm.

Step 5
Update your SharePoint installation at least to Cumulative Update from March 2013. After the update don’t forget to run the SharePoint Configuration Wizard.

Step 6
Resolve Event viewer warnings and errors. Check it on all web front-end servers that are part of your SharePoint farm.

Step 7
Run SharePoint Configuration Wizard on all web front-end servers that are part of your SharePoint farm.

If you followed those steps and are still getting „Sorry, this app is not supported on your server” then you can contact us for assistance.

Also, this may be caused by SharePoint not having an accessible internet facing endpoints set up for communication with “outer world” – if those endpoints are “closed” some demos and applications cannot be set up. T check this, please contact Your SharePoint farm administrator.

19. I have SharePoint on premise and Workflow Manager, but e-mail notifications are still not working, how can I fix this?

Step 1
Check your e-mails „trash” folder.

Step 2
Check if e-mails are outgoing from your SharePoint, for example sign in for a list alert on the site where you have your app. Generate some alerts by adding some list items to the list and check your mail.

Step 3
Using SharePoint Designer create two new workflows using a specific workflow system on the site where you added your app, first using „Workflow 2010” and second using „Workflow 2013”.
Define workflow actions that will be sending e-mails.
Publish and test those workflows.
If the first workflow (2010 system) is not working then there is something wrong with the standard workflow settings (possibly: SharePoint Time Service, Time Jobs).
If the second workflow (2013 system) is not working then there is something wrong with the Workflow Manager configuration.

Step 4
Please ensure that all installation and configuration steps were completed and verified, follow Microsoft article.

Step 5
Please navigate to SharePoint Central Administration to the Services option on the Server and ensure that a service called User Profile Synchronization Service is started. User Profile Service should have status Started – not Stopped or Starting, and should be fully provisioned – you can check this in User Profile Service management panel.

Step 5
Ensure that windows services „Forefront Identity Manager Service” and „Forefront Identity Manager Synchronization Service” are running and there are no issues with those services in Event viewer, also ensure that those services are lunched from the correct domain accounts. Check it on all web front-end servers that are part of your SharePoint farm.

Step 6
Update your SharePoint installation at least to Cumulative Update from March 2013. After the update don’t forget to run SharePoint Configuration Wizard.

Step 7
Resolve Event viewer warnings and errors. Check it on all web front-end servers that are part of your SharePoint farm.

Step 8
Run SharePoint Configuration Wizard on all web front-end servers that are part of your SharePoint farm.

20. Where can I get demo version of your application?

All our apps can be downloaded as a trial version for 30 days for 20 users from Office Store
If you don’t have a test site to examine this app then sign up for a 30-day free Office 365 trial with 25 users seats!

21. Alternative/Individual installations

We understand that many organizations wish to have specific functionalities and because of that we also offer individual installations that are not connected to the Apps Store, then you can request to customize the app looks or new functionalities that are specific to your company like reports, additional views, new mail notifications, etc.

  • The price for this type of installation is different, let us know what specific changes you would like to make in this app and what changes you plan to make – we will let you know about pricing.
  • You can have an unlimited number of users, this type of installation will not use licenses like those from App Store.
  • Installation is not connected to the App Store.
  • You will get ordered features much faster than from the App Store.
  • Application that can be installed as individual, customized installations are: TimeOFF Enterprise, Auctions Pro, TimeLog.

22. Does your applications provide 24/7 access for Users?

Accessibility of our applications is the same as accessibility of Office 365 or on premises environment – if they are online then our applications are online too.

II. On Premises applications requirements (TimeOff Enterprise, Timelog, Auctions Pro)

1. What environment requirements are for provider hosted applications (TimeOff Enterprise, Timelog, Auctions Pro)?
To successfully complete the installation process we would like to ask You to prepare Your environment according to this list:

1.Hosting on Windows Server:
• .NET Framework 4.5
• IIS 7.0 or later
• SSL Certificate
• Account (domain or local) for application pool

2.MSSQL SQL Server:
• minimal version: 2008 Express
• SQL account for connection

3.URL:
• Provide a URL that is used as an entry point into your live site (sent it to us as we need it for the configuration file).
• URL must use https protocol
• Configure DNS so the URL leads to hosting

III. TimeOff applications

1. I’ve added the app, but users can’t submit leave request forms

Ensure that all users that will use this app have Edit permission on sites where you have added this app. Navigate to Site Settings > People and groups and add users to site Members group

2. When I submit a request form, my dates have a one day offset, how can I fix this?

When you install an app it gets regional, language and time zone settings same as the site where it was added. Those settings are copied and cannot be changed. So it is important to have correct site regional & language settings before you add an app from the Apps Store. If you have added an app to an invalid site then you need to create a new site that has correct regional & language settings and add this app there.

3. How to change dates format?

For now dates formats in all language-culture versions of TimeOFF Pro are the same yyyy-MM-dd, and it can’t be changed. We are planning to give an option to set date format. In new Enterprise version date formats will be supported.

4. How to submit a leave request for the next year?

Before submitting a leave request for the next year, please ensure that you have leave bounds for the next year. If you don’t have leave type balances added for the next year then please contact your manager or an employee from the HR department so they can add balances for the next year.
After all the process of submitting the form is the same as always.

5. When I open TimeOff from Sharepoint. I can only see the logo. What to do?

Please clean the browser cache and the cookies. If this does not help, open the Console (press F12, then choose „Console” tab and try to access the application again – then copy the logs from console). After getting a Console log please contact us under support.apps@fild.net.

6. I see the app in Polish, how can I change the language to English?

Please remove TimeOFF application and install it again. When you will see dialog with “trust it” button click on languages link (please look on the image below). There will be options to choice other languages.

7. Would not be able to add existing user to HR members. What to do?

Please ensure, that you have added the user to the employee list in TimeOFF Pro (Employee tile in administration panel).

8. The user sees: „You need to be added to the Application users. Please contact your Administrator.”

After you have assigned the licence for the user remember to add the user in TimeOFF Pro. Administration -> Employee -> Add.

9. The user sees: „We are very sorry, but you don’t have required license to use this App. Please contact…”

Please ensure that you have added the license for the user. If not please check the link.

10. Can we still transfer the data from on-premises version of TimeOff to the Office 365 version?

If You’re going to migrate to Office 365 then yes, Our TimeOff in either version can work in cloud environment and its installation would be even easier than in on premises version. For more users we recommend the TimeOff Enterprise as it has some features that TimeOff doesn’t have – like regions, location, departments, more user roles etc. If You would like to migrate Your data between TimeOffs, please contact us directly and we will arrange assistance of our developer.

11. Does HR and Managers team can receive notifications about new leave forms?

Yes, there is an e-mailing system that enables notification by e-mails for appropriate groups of interest in the application.

12. Can the statistics and reports be printed?

Yes, there is possibility of printing reports, statistics and leave forms. The extension of those information is different for TimeOff Enterprise and TimeOff – for comparison please check:http://apps.fild.net/timeoff/

13. Is there a way for limiting the information for normal Users and Management crew?

Yes, the Users with HR, Administrator and Manager rights have access to more information than normal users, who won’t be able to access global reports and administrator panel.

14. Can User be notified about available number of days of leave and custom holidays?

Yes, this information is placed on the main screen of the application.

15. Is the TimeOff add-in available for an on premise SharePoint server installation?

If Your SharePoint is properly configured for apps usage, and has all it’s endpoints set to properly communicate with outer services (in case of TimeOFF Enterprise) You can download all of our trial versions at our Office Store site:

https://store.office.com/en-001/provider.aspx?assetid=PN104022361&ui=en-US&rs=en-001&ad=US&providerredirect=false

There You can choose between TimeOff and TimeOff Enterprise.

16. I want to know how to amend a leave given to an employee by error. Is there a way to delete or correct the wrong leave form?

Yes, in „all forms” tab, You need to choose desired leave form and then, You will have an option to cancel the leave, even if it was accepted. The bounds from canceled leave will be returned to the employee pool.

17. How do I add users into the system? Does it link to Active Directory and use the manager field in AD?

The users are taken from AD but they need to be added into a members of the site that TimeOff is installed into. The manager field is not connected to any field from AD and its set up independently in the application.

18. Does users have the option to book half days (AM/PM only) rather than a full day?

Yes, both versions of TimeOff supports partial leave.

IV. Auctions applications

1. Where can I get the demo of Auctions Pro?

Demo version of the Auctions Pro can be found at: Auctions Pro Demo . After purchase The installation will proceed on the Client environment with possible assistance from our Developer.

V. Other Sharepoint Store applications